Shipping Information
Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
Processing Time
The time frame of an order delivery is divided into two parts:
| Processing time | 3~7 Business Days |
| Shipping time | 8~15 Business Days |
In very rare instances, it may take longer than the expected time frame. Processing time might take longer during busy times like holidays, promotions, or other instances. We do our best to deliver as fast as possible and seek your understanding and patience during such events.
Shipping Methods
Standard, Expedited, and Free Shipping.
| COUNTRY | Standard | Express | ||
| RATES | SHIPPING TIME | RATES | SHIPPING TIME | |
| All |
($8.9USD) Free On Orders $69 |
8-15 Business Days |
($23.99USD) |
5-10 Business Days |
- Shipping times are estimates only and are not guaranteed. Deliveries may take longer, especially before holidays or due to weather, and shipping to Alaska and Hawaii takes additional business days.
- The customer must ensure that the address is correct; otherwise, we will not be able to deliver on time. If you provide the wrong address and the delivery fails, we will re-deliver, but you will have to pay an extra fee.
- Our shipping cannot be delivered to P.O. Boxes or military addresses (APO, FPO). So, please offer other addresses near you.
Track your order
A tracking number will be available 1 to 3 days after the shipment of your package.
You can track your order on the website of your local post office for other countries.
If you have got the tracking number, you could check it with this link: https://www.17track.net/en
If you have any questions, please don't hesitate to contact us at support@soufeball.com, we will reply you within 24hrs. Or you can chat with us directly, thanks
Processing orders
If your order includes several items, it is possible to receive several packages.
We kindly remind you that we are not responsible for any address mistakes made during the ordering process. However, if the package is returned to us, we can assist in resending it or issuing a refund.
Taxes
For most countries, you do not need to pay for Taxes, duties, or VAT(Value Added Tax). However, you may need to pay duties or VAT according to the corresponding levying rules for some limited countries (especially for some European countries such as Germany, Italy, the UK, and Canada).
Contact us: support@soufeball.com